PRIVACY POLICY

This Privacy Policy (“Policy")governs the collection, possession, storage, handling and dealing of personal identifiable information/data (hereinafter collectively referred to as “information”) of the users of the website of Pay With Indiamart (“PWIM") herein jointly referred to as (“we” or “us” or “our”).

The terms “you” and “your” refer to the user of the Platforms.

As we periodically update the Policy, this Policy may change, so we advise you to please refer back to it periodically. We will strive to also periodically notify you regarding such changes.

We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy applies to current and former users. By accessing, visiting and/or using our services you agree to this Policy and provides consent to collect, posses, store, handles and deal your information in accordance to the Policy.

Kindly review our complete Privacy Policy and Terms mentioned below before using PWIM. Mainly, please review the sections: What information PWIM collects about you (which includes information about cookies and similar technologies); How we use your information; and Who we share your information with. By using the PWIM, you are accepting the terms mentioned in this Privacy Policy, and if you don`t wish to agree with the terms of this Privacy Policy, we will be unable to provide the full spectrum of our services to you. Additionally, PWIM reserves the right to make changes in its Privacy Policy without any prior notice.

I. What Information Do We Collect?

We receive certain information from you that you voluntarily provide us with for the successful consummation of your payment journey. Further, we collect information such as account credentials from your account created with Indiamart Intermesh Limited (“Indiamart”) for payment security reasons. Once you login to our PWIM platform using your credentials as registered on the site of Indiamart (indiamart.com), we receive the below information from Indiamart:

• We receive your name, phone number, address, bank account details, location, GST, if and in the manner you have provided the same to Indiamart.
• Information related to the type of apps installed in a mobile device, such as the name of the app, an app description and the category it belongs to.
• Bank Details: When you use PWIM, we may collect and store your bank account information that you voluntarily provide us with. Your bank details are stored in accordance with the standard protocols of security and law.
• Other Personal Information: In addition to bank details, we may also collect and process other personal information necessary to provide our services, which may include but is not limited to: Contact information (e.g., name, address, email, phone number, location, and GST number); Transaction history; business related information.
• Communication history with our support team: Please be aware that calls to and from us and you may be recorded and will be used to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff and the same will also be governed by the provisions of this Privacy Policy. When you receive a call from us, by picking up such a call and thereafter continuing the same, you are consenting to this specific use of our services, and when you place a call with us you are accepting that you are comfortable with this collection of data in this specific manner.
• Certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. Information that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

We may also send the phone number you enter on our platform to fetch the details in relation to your unique ID that is created simultaneously with the creation of your account on Indiamart.
You understand that these are information that you have voluntarily provided us with for the legitimate purposes as contained in this Privacy Policy and the Terms of Use.

II. How we collect information

PWIM may ask you to provide your personal information, demographic information or the information about your preferences or interests when you:

• Use PWIM: Details of transactions, including payment history, payment amounts, and dates. Information generated by server logs, which may include IP addresses, browser types, and operating systems.
• Participate in surveys or any promotion.
• Participate on social media accounts involving our contributors.
• Submit user-generated information on any part of PWIM that permits it.
• Use specific settings, preferences, and customizations that enhance the user experience.
• You understand that this is information that you have voluntarily provided us with for the legitimate purposes as contained in this Privacy Policy and the Terms of Use.

III. How we use your information:

We use the information to help us personalize and continually improve your experience with us. We may use your personal information and non-personal information in the following ways:

• To verify your identity during account creation.
• To verify your eligibility to register as a user.
• To process your registration as a user and maintaining and managing your registration.
• To provide you with our service and related customer service (including but not limited to sending notifications about your transactions, and responding to your queries, feedback, claims or disputes) by placing a voice call or through text (SMS) or email messaging.
• To administer accounts.
• To share information with Third party vendors and affiliates and to maintain a log of your transactions which will help you in availing services which are available on PWIM
• To participate in communities, chat rooms, and other interactive services including social media platforms provided on or through this site.
• To perform statistical, demographic, and marketing analyses of users.
• To keep a record of your browsing preferences and to send you reminders and offers in respect of services which are of interest to you.
• To inform you about the latest services and promotional offers, by sending mails to the email id that you provide.
• To give you accurate and prompt customer support partners.
• To make our information services more accurate and reliable.
• To customize PWIM as per your requirements and preferences.
• To conduct research surveys and cross-sectional studies among customers. Kindly note that we can send you emails for this purpose.
• To send you our regular newsletters by email. You can however opt out, or unsubscribe, from marketing communication at any time.
• To detect and prevent fraud and other illegal or unwanted activities which may harm you.
• To Improve our services, enhance user experience and improve the functionality and quality of our online services.
• To share aggregate or anonymous information with third parties, including advertisers and publishers to develop content and services we hope you will find of interest.
• To share information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so.
• To share it with our insurers and with regulatory agencies.
• To update your details including your bank account details when you update the same here to ensure uniformity across platforms including on your account at indiamart.com
• To enable fraud prevention/detection by meaningfully assisting and cooperating with investigating agencies and various state instrumentalities such as law enforcement bodies.
• To enable better service for all concerned parties including availing of a smooth dispute resolution when such a conflict arises.
• To comply with extant laws and regulations.

IV. What Information We Store and How-

We might store name, address, email id, business account details, PAN, GST details etc., which you might have disclosed in order to use our Platform. Your details are stored in our system which includes the PWIM Database as well as a common database that we share with Indiamart in accordance with the standard protocols of security and law. We do this to generate GST details and Credit Notes for the concerned seller in a particular transaction.

We might also store information like-
1. IP address, or browser, and information about your computer’s operating system, application version, language settings
2. Mobile device, device-specific settings and characteristics and latitude/longitude details
3. Type of apps installed on a mobile device, such as the name of the app, an app description and the category it belongs to.

V. Disclosure of Your Information

Information we may collect from you may be disclosed and transferred to external service providers who we rely on to provide services to us or to you directly. For instance, information may be shared with:

• Our affiliates, partners or service providers
• To banks or Service Providers, collection agents or credit agencies. In addition, we may use your information to prevent fraud or assess and manage risk or evaluate your credit-worthiness and associated risks or protect your account from fraudulent activity (and alert you if we detect such fraudulent activity on your accounts).
• Government or regulatory or law enforcement agencies, as mandated under statutory enactment, for verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences.
• To Business partners for sending their business offers to the users, which are owned and offered by them solely without involvement of the site. (The usage of such websites by the user will be governed by their respective Privacy Policies and the present Privacy Policy will not apply to usage of such websites. The users of such websites are cautioned to read the privacy policies of such websites.)
• In the event that we are involved in a merger, acquisition, bankruptcy, change of control, or any form of sale of some or all of our assets, your information may be transferred or disclosed in connection with such business transaction.

By submitting your information, you agree to such disclosures/transfers. Your information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your information to other countries, we will protect that information as described in this Policy. We will ensure appropriate contractual safeguards to ensure that your information is processed with the highest standards of transparency and fairness.

VI. Reasonable Protection Of Your Information

We employ commercially reasonable and industry-standard security measures to prevent unauthorized access, maintain data accuracy and ensure proper use of information we receive. All your information gathered in our Platform is securely stored within the controlled database. Access to the servers is password protected and is strictly limited.

Our security measures are regularly reviewed and updated to reflect technological developments. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal information is kept secure, however, please be aware that no transmission of data over the internet or any other public network can be guaranteed to be 100% secure. While we take reasonable measures to protect your personal information, we cannot guarantee the absolute security of any information transmitted to or from our Platform, and you provide such information at your own risk.

We have physical, electronic, and procedural safeguards that comply with the laws prevalent in specific jurisdiction to protect your personal information. By accepting the terms of this Policy, you agree that the standards and practices being implemented by us, are reasonable and sufficient for the protection of your personal information.

VII. Rights concerning Your Personal Information

Depending on the jurisdiction, you may have the right to access, correct, delete, restrict the use of or receive a copy of, specific information covered by this Privacy Policy. Depending on the jurisdiction, you may also have the right to request that we refrain from processing such data. Please bear in mind that if you exercise such rights, this may affect our ability to provide our products and services. You can also reach us at our email id compliance@paywithindiamart.com. While we make reasonable efforts to accommodate your request, we also reserve the right to impose certain restrictions and requirements on your claims, if allowed or required by applicable laws.

VIII. Changes to this Privacy Policy

As PWIM continues to develop, we may add new services and features to them. If these additions affect our Privacy Policy, or if other changes in our privacy practices or applicable laws necessitate changes to the Privacy Policy, this document will get updated accordingly. If we make a material change in the way we use your personal information, we will provide prominent notice of the change on the Sites or in an email to you. We will not, however, materially change our policies and practices to make them less protective of personal information we have previously collected from you without your express consent.

IX. Application of Cookies

We may collect information from you through automatic tracking systems (such as information about your browsing preferences) as well as through information that you volunteer to us (such as information that you provide during a registration process). By using various tools available including but not limited to Facebook Pixel, Google Analytics, Google Webmaster, browser cookies and web beacons.

We use cookies to make your browsing experience easier and more intuitive: cookies are small strings of text used to store some information that may concern the user, his or her preferences or the device they are using to access the Internet (such as a computer, tablet, or mobile phone). Cookies are mainly used to adapt the operation of the site to your expectations, offering a more personalized browsing experience and memorizing the choices you made previously. A cookie consists of a reduced set of data transferred to your browser from a web server and it can only be read by the server that made the transfer. This is not executable code and does not transmit viruses.

Cookies do not record or store any Personal Data. If you want, you can prevent the use of cookies, but then you may not be able to use our website as we intend. To proceed without changing the options related to cookies, simply continue to use our Platform.

X. Exclusion of Children

The services offered by PWIM are not for the Users who are under the age of 18. When we receive information from a User under the age of 18, we reserve the right to delete it.

XI. User Obligations in Respect of Access Rights

You undertake to provide true, accurate, current and complete information about yourself and your business as is required on the site and to keep it true, accurate, current and complete at all time. In case of any untrue, inaccurate, not current or incomplete information, We reserves the right to suspend or terminate your account and access rights to the site or any portion thereof. YOU ARE ENTIRELY RESPONSIBLE FOR THE SECURITY AND CONFIDENTIALITY OF YOUR PASSWORD AND ACCOUNT INFORMATION. FURTHERMORE, YOU ARE ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES THAT OCCUR UNDER YOUR ACCOUNT.

XII. GRIEVANCE REDRESSAL

In the event you have any grievance relating to the processing of information provided by you, you may contact our Grievance Officer, at compliance@paywithindiamart.com.

XIII. DISCLAIMER

In case any information is shared by you with us, which is not requested by us during registration or otherwise, (whether mandatorily or optionally), we will not be liable for any information security breach or disclosure in relation to such information. If you have any questions regarding this Policy or the protection of your information, please contact our data protection officer/grievance officer.